Privacy Policy

This Privacy Policy describes how Poise ("Company," "we," "us," or "our") collects, uses, and shares information when you use our mobile application and related services (collectively, the "App").

By using Poise, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with our policies and practices, do not use the App.

This policy applies to information we collect through the App and in email, text, and other electronic communications sent through or in connection with the App.

We collect several types of information to provide and improve our services:

Information You Provide: - Account Information: Email address used for registration and authentication - Profile Information: Any preferences or settings you configure in the App - Conversation Context: Messages and prompts you input to receive AI-generated suggestions - Support Communications: Information you provide when contacting our support team

Information Collected Automatically: - Device Information: Device type, operating system version, unique device identifiers - Usage Data: Features used, time spent in the App, interaction patterns - Log Data: Access times, error logs, and diagnostic information - Analytics: Aggregated, anonymized usage statistics to improve the App

Information from Third Parties: - Authentication Providers: If you sign in using Apple Sign-In or other providers, we receive basic profile information as permitted - Payment Information: Subscription status from Apple (we do not receive or store payment card details)

Important: We use third-party artificial intelligence services to generate message suggestions.

When you use Poise to generate message suggestions: - Your prompts and conversation context are sent to our AI service providers for processing - This data is transmitted securely using industry-standard encryption - Our AI providers process this data solely to generate responses for you - We contractually prohibit our AI providers from using your data to train their models

Our AI Providers: We use artificial intelligence services from leading providers to power our message generation features. These services: - Receive the context you provide (such as the message you're responding to, your preferences, and your desired tone) - Process this information to generate tailored suggestions - Return the generated suggestions to the App

Data Handling by AI Providers: - Your data is processed in real-time and is not retained by AI providers beyond the immediate request - We have data processing agreements with our AI providers that require them to protect your information - AI providers are prohibited from using your personal data for their own purposes

We are transparent about this because your trust matters. If you have concerns about AI processing, please contact us at support@trypoise.app.

We use the information we collect for the following purposes:

To Provide Our Services: - Generate AI-powered message suggestions based on your input - Manage your account and preferences - Process and manage your subscriptions - Provide customer support

To Improve Our Services: - Analyze usage patterns to enhance features and user experience - Identify and fix technical issues - Develop new features and functionality

To Communicate With You: - Send service-related notices and updates - Respond to your inquiries and support requests - Send promotional communications (with your consent)

To Protect Our Services: - Detect, prevent, and address fraud, abuse, or technical issues - Enforce our Terms of Service - Comply with legal obligations

We retain your information only as long as necessary for the purposes described in this Privacy Policy:

Conversation Data: - Message prompts and AI-generated suggestions are retained for up to 90 days to provide conversation history features - You can delete your conversation history at any time through the App settings - Upon deletion request, conversation data is removed within 30 days

Account Data: - Account information is retained while your account is active - After account deletion, we retain minimal data for up to 90 days for legal and fraud prevention purposes - Backup copies may persist for an additional period before being purged

Aggregated Data: - We may retain anonymized, aggregated data indefinitely for analytics and service improvement - This data cannot be used to identify you personally

Deletion Requests: You can request complete deletion of your data at any time by: - Using the "Delete Account" feature in the App settings - Emailing support@trypoise.app with the subject line "Data Deletion Request"

We do not sell your personal information. We may share your information in the following circumstances:

With AI Service Providers: - As described above, to generate message suggestions - These providers are bound by strict data protection agreements

With Service Providers: - Cloud hosting and infrastructure providers - Analytics services (using anonymized data only) - Customer support tools - These providers only access data necessary for their specific functions

For Legal Reasons: - To comply with legal obligations, court orders, or valid legal processes - To protect our rights, privacy, safety, or property - To respond to lawful requests from public authorities

Business Transfers: - If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction - We will notify you of any such change

With Your Consent: - We may share information with third parties when you explicitly consent to such sharing

We Never: - Sell your personal data to advertisers or data brokers - Share your conversation content with third parties for marketing purposes - Use your messages to train AI models without explicit consent

You have the following rights regarding your personal information:

Access and Portability: - Request a copy of the personal data we hold about you - Receive your data in a portable, machine-readable format - To request access, email support@trypoise.app

Correction: - Update or correct inaccurate personal information - Most information can be updated directly in the App

Deletion: - Request deletion of your personal data - Delete your account and associated data through App settings - Some data may be retained as required by law

Opt-Out: - Unsubscribe from marketing communications using the link in any email - Disable optional analytics through App settings - Withdraw consent for data processing (which may limit App functionality)

Object to Processing: - Object to certain types of data processing - Request restriction of processing in specific circumstances

Lodge Complaints: - Contact us with any privacy concerns - File a complaint with your local data protection authority

To exercise any of these rights, contact us at support@trypoise.app with "Privacy Request" in the subject line. We will respond to your request within 30 days.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know: - Request disclosure of the categories and specific pieces of personal information we collect - Request information about our data collection, use, and sharing practices

Right to Delete: - Request deletion of personal information we have collected from you - Subject to certain exceptions permitted by law

Right to Opt-Out: - We do not sell personal information as defined by the CCPA - You have the right to opt out of any future sale of personal information

Right to Non-Discrimination: - We will not discriminate against you for exercising your CCPA rights - You will receive equal service and pricing

Categories of Information We Collect: - Identifiers (email address, device identifiers) - Commercial information (subscription history) - Internet or network activity (usage data, interactions) - Inferences drawn from the above

How to Exercise Your Rights: Email support@trypoise.app with "California Privacy Request" in the subject line. We may verify your identity before processing your request.

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

Legal Basis for Processing: We process your personal data based on: - Contract: Processing necessary to provide our services to you - Legitimate Interests: Processing for our legitimate business purposes, such as improving our services - Consent: Processing based on your explicit consent, which you may withdraw at any time - Legal Obligation: Processing necessary to comply with legal requirements

Your GDPR Rights: - Access: Request access to your personal data - Rectification: Request correction of inaccurate data - Erasure: Request deletion of your data ("right to be forgotten") - Restriction: Request restriction of processing - Portability: Receive your data in a structured, machine-readable format - Object: Object to processing based on legitimate interests - Withdraw Consent: Withdraw consent at any time

Data Transfers: Your information may be transferred to and processed in countries outside the EEA, including the United States. We ensure appropriate safeguards are in place through: - Standard Contractual Clauses approved by the European Commission - Data processing agreements with our service providers

Data Protection Officer: For GDPR-related inquiries, contact: privacy@trypoise.app

Supervisory Authority: You have the right to lodge a complaint with your local data protection authority.

Poise is intended for adults aged 18 and older. We do not knowingly collect or solicit personal information from anyone under 18.

If you are under 18, do not: - Create an account or use the App - Submit any personal information to us

Parental Notification: If we learn that we have collected personal information from a person under 18, we will: - Delete that information as quickly as possible - Terminate the associated account immediately

Reporting Underage Users: If you believe we have inadvertently collected information from a minor, please contact us immediately at support@trypoise.app with "Underage User Report" in the subject line.

Age Verification: By creating an account, you confirm that you are at least 18 years old. We may implement additional age verification measures as required by law.

We implement appropriate technical and organizational measures to protect your personal information:

Technical Measures: - Encryption of data in transit using TLS/SSL - Encryption of sensitive data at rest - Secure authentication mechanisms - Regular security assessments and testing - Access controls limiting data access to authorized personnel

Organizational Measures: - Employee training on data protection - Privacy by design principles in product development - Vendor security assessments - Incident response procedures

Your Responsibilities: - Keep your account credentials confidential - Use a strong, unique password - Log out of the App on shared devices - Report any suspected security breaches to us immediately

Security Incidents: In the event of a data breach that poses a risk to your rights, we will: - Notify affected users within 72 hours where required by law - Notify relevant supervisory authorities as required - Take immediate steps to mitigate the breach

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

Poise is operated from the United States. If you are located outside the United States, your information will be transferred to, stored, and processed in the United States and other countries where our service providers operate.

Safeguards for International Transfers: - Standard Contractual Clauses (for EEA/UK transfers) - Data Processing Agreements with service providers - Compliance with applicable data protection laws

By using Poise, you consent to the transfer of your information to the United States and other jurisdictions that may have different data protection laws than your country of residence.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

How We Notify You: - Update the "Last Updated" date at the top of this policy - Post notice of material changes within the App - Send email notification for significant changes affecting your rights

Review Regularly: We encourage you to review this Privacy Policy periodically. Your continued use of the App after changes take effect constitutes acceptance of the revised policy.

Previous Versions: Upon request, we can provide previous versions of this Privacy Policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

General Privacy Inquiries: Email: support@trypoise.app Subject: Privacy Inquiry

Data Subject Requests: Email: support@trypoise.app Subject: Privacy Request

GDPR/Data Protection Officer: Email: privacy@trypoise.app

Mailing Address: Poise Attn: Privacy Team [Address to be updated]

Response Time: We aim to respond to all privacy-related inquiries within 30 days.